Privacy Policy

At Houses of Maher, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our brand online.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or shop from Houses of Maher, we may collect the following information:

● Your full name
● Email address
● Phone number
● Billing and shipping address
● Order details
● Payment-related information
● WhatsApp or customer support messages
● Website browsing activity
● Device, browser, and IP information
● Information collected through cookies, analytics tools, and marketing pixels

We only collect information that is necessary to process your order, improve your shopping experience, provide customer support, and operate our store properly.

How We Use Your Information

We may use your information to:

● Process and deliver your orders
● Confirm your order details
● Contact you regarding your purchase
● Provide customer support
● Handle returns, exchanges, or complaints
● Improve our website, products, and services
● Send order updates, delivery updates, or support messages
● Prevent fraud, misuse, or unauthorized activity
● Run marketing, retargeting, and promotional campaigns
● Understand customer behavior through analytics tools

We do not use your personal information for purposes unrelated to our store operations.

Order and Delivery Information

To deliver your order, we may share necessary details with courier, logistics, or delivery service providers.

This may include your name, phone number, address, and order details.

We only share the information needed to complete delivery or resolve delivery-related issues.

Payment Information

When you make a purchase, your payment information may be processed by payment gateways, banks, or payment service providers.

Houses of Maher does not store complete debit card, credit card, or sensitive banking details on its own systems.

For Cash on Delivery orders, we may use your contact and address details to confirm and deliver your order.

Customer Support and WhatsApp Communication

When you contact us through WhatsApp, email, phone, or social media, we may keep a record of your message to help resolve your query, order issue, exchange request, or complaint.

Our support details are:

Email: support@housesofmaher.com
Support Number: 03304044811

Marketing and Promotional Communication

If you provide your contact details, we may send you updates about:

● New arrivals
● Offers and promotions
● Order reminders
● Abandoned cart reminders
● Product updates
● Customer support follow-ups

You can ask us to stop sending promotional messages at any time by contacting us through email or WhatsApp.

Service-related messages, such as order confirmation or delivery updates, may still be sent when needed.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and tracking technologies to improve your shopping experience.

These tools may help us understand:

● Which pages customers visit
● Which products customers view
● How customers interact with the website
● Which ads or campaigns bring visitors to the store
● How we can improve website speed, layout, and shopping experience

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Analytics and Advertising Tools

We may use tools such as Shopify analytics, Google Analytics, Microsoft Clarity, Meta Pixel, or other marketing and analytics platforms.

These tools help us understand customer behavior, improve the store, measure ad performance, and show more relevant advertisements.

These platforms may collect limited technical and browsing information according to their own privacy policies.

Sharing Your Information

We may share your information only when necessary with:

● Shopify and store technology providers
● Payment service providers
● Courier and logistics companies
● Marketing and analytics platforms
● Customer support tools
● Fraud prevention or security service providers
● Legal or regulatory authorities, if required by law

We do not sell your personal information to third parties.

Data Protection and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online platform, website, or digital transmission method is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We may keep your personal information for as long as needed to:

● Complete your order
● Provide customer support
● Maintain business records
● Resolve disputes
● Prevent fraud
● Meet legal, tax, or accounting requirements

When your information is no longer needed, we may delete, anonymize, or securely store it according to business and legal requirements.

Your Rights

You may contact us to:

● Ask what personal information we hold about you
● Correct your personal information
● Request deletion of your information where possible
● Stop receiving promotional messages
● Raise a privacy concern or complaint

To make a request, contact us at:

Email: support@housesofmaher.com
Support Number: 03304044811

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may delete it from our records.

Third-Party Links

Our website may contain links to third-party websites, payment providers, social media pages, or external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their privacy policies before sharing your information with them.

International Data Processing

As our store may use Shopify, analytics tools, marketing tools, and third-party apps, some information may be processed or stored on servers outside Pakistan.

By using our website, you understand that your information may be processed through trusted third-party platforms used to operate the store.