Terms & Conditions

Welcome to Houses of Maher.

By visiting our website, browsing our products, placing an order, or contacting us, you agree to follow these Terms and Conditions. Please read them carefully before using our website or making a purchase.

If you do not agree with these terms, please do not use our website.

About Houses of Maher

Houses of Maher is an online jewellery store offering artificial jewellery, including earrings, necklaces, bracelets, bangles, rings, and related fashion accessories.

Our official contact details are:

Email: support@housesofmaher.com
Support Number: 03304044811

Use of Our Website

By using our website, you agree that:

● You will provide accurate and complete information when placing an order
● You will not use our website for fraudulent, harmful, or illegal activity
● You will not copy, misuse, or reproduce our website content, product images, brand name, or designs without permission
● You will not attempt to damage, hack, interrupt, or misuse the website
● You will use the website only for personal shopping and lawful purposes

We reserve the right to restrict or cancel access if we believe the website is being misused.

Product Information

We make every effort to display our products as accurately as possible, including product images, descriptions, colors, sizes, and details.

However:

● Product colors may slightly vary due to lighting, photography, screen settings, or mobile display differences
● Product size may appear slightly different in close-up photography
● Minor variations in artificial jewellery finish, stones, polish, or texture may occur
● Slight differences are not considered defects

Please review product details carefully before placing your order.

Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we may contact you to offer:

● A replacement product
● A different product of similar value
● Order cancellation
● Refund, where applicable

We reserve the right to limit quantities or discontinue any product at any time.

Pricing

All prices are listed in Pakistani Rupees, unless stated otherwise.

We try to ensure that all prices on our website are correct. However, errors may occur.

If a product is listed at an incorrect price due to a technical, typing, or system error, Houses of Maher reserves the right to cancel or correct the order before dispatch.

Prices may change without prior notice.

Orders

When you place an order on our website, you agree that all information provided by you is accurate, including your name, phone number, address, and order details.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or phone.

Order confirmation does not guarantee final acceptance of the order. We may cancel or refuse an order if:

● The product is unavailable
● The customer information is incomplete or incorrect
● The order appears suspicious or fraudulent
● Payment is not completed where required
● The delivery location is not serviceable
● There is a pricing or product listing error

Cash on Delivery Orders

For Cash on Delivery orders, we may contact you through phone or WhatsApp to confirm your order before dispatch.

Please make sure your phone number and address are correct.

Repeated refusal, fake orders, unreachable contact numbers, or misuse of Cash on Delivery may result in future order restrictions.

Payment

We may offer different payment methods depending on availability, including Cash on Delivery, bank transfer, digital wallet, debit or credit card, or other payment options.

Payment must be completed according to the selected payment method.

For online payments, transactions may be processed through third-party payment providers.

Houses of Maher does not store complete sensitive banking or card details on its own systems.

Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timeline shared on the website or through customer support.

Delivery timelines may vary due to:

● Courier delays
● Weather conditions
● Public holidays
● High order volume
● Incorrect address or contact information
● Remote delivery location
● Situations outside our control

Houses of Maher is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

Order Cancellation

Customers may request order cancellation before the order is dispatched.

Once an order has been dispatched, it cannot be cancelled. In that case, the order will follow our Return and Exchange Policy.

Houses of Maher may cancel an order if the product is unavailable, payment is not received, customer details are incorrect, or the order appears suspicious.

Return and Exchange

Returns and exchanges are handled according to our Return and Exchange Policy.

Because jewellery is a delicate and personal product, some items may not be eligible for return or exchange due to hygiene, product condition, or usage concerns.

In general:

● Exchange requests must be made within the allowed time period
● Items must be unused, unworn, and in original packaging
● Earrings are not returnable or exchangeable for hygiene reasons unless damaged or incorrect
● Sale, discounted, clearance, or promotional items may not be eligible unless received damaged or incorrect
● Damaged, defective, wrong, or incomplete items must be reported within 7 days of delivery of the order

Please review our Return and Exchange Policy before placing an order.

Damaged, Wrong, or Incomplete Items

If you receive a damaged, incorrect, or incomplete item, please contact us within the time period mentioned in our Return and Exchange Policy.

You may be required to share:

● Order number
● Clear product photos
● Clear unboxing video
● Details of the issue

Claims without proper proof may not be accepted.

Care of Jewellery

Artificial jewellery requires proper care.

Houses of Maher is not responsible for damage caused by:

● Water exposure
● Perfume
● Sweat
● Chemicals
● Rough use
● Improper storage
● Dropping, bending, pulling, or mishandling
● Wearing during showering, swimming, sleeping, or exercise

Please follow jewellery care instructions to maintain product quality.

Promotions and Discounts

From time to time, we may offer discounts, promotions, coupon codes, bundle offers, or limited-time deals.

These offers may have specific terms, including:

● Limited validity
● Product restrictions
● Quantity limits
● Non-combinable discounts
● Final sale conditions

Houses of Maher reserves the right to modify, pause, or cancel promotions at any time.

Website Content

All content on the Houses of Maher website, including product images, text, logo, graphics, design, layout, and branding, belongs to Houses of Maher or is used with permission.

You may not copy, reproduce, distribute, edit, reuse, or use our content for commercial purposes without written permission.

User Reviews and Feedback

If you submit reviews, photos, testimonials, feedback, or comments, you allow Houses of Maher to use them for website, marketing, social media, or promotional purposes.

We may remove or reject content that is abusive, false, offensive, misleading, or inappropriate.

Third-Party Links and Services

Our website may include links or services from third-party platforms such as payment providers, courier companies, analytics tools, social media platforms, or marketing tools.

We are not responsible for the content, privacy practices, service quality, or policies of third-party websites or platforms.

Privacy

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you agree that we may collect and use your information for order processing, delivery, customer support, marketing, fraud prevention, and website improvement.

Please review our Privacy Policy for full details.

Limitation of Liability

Houses of Maher will not be responsible for any indirect, accidental, special, or consequential loss resulting from the use of our website, products, delivery delays, third-party services, or customer misuse of products.

Our liability, if any, will be limited to the amount paid by the customer for the specific product in question.

Force Majeure

Houses of Maher will not be responsible for delays, failure, or non-performance caused by events beyond our reasonable control, including natural disasters, courier disruptions, strikes, government restrictions, technical failures, internet outages, accidents, or other unexpected events.