Shipping Policy

At Houses of Maher, we aim to deliver your jewellery safely, carefully, and within the estimated delivery timeline.

Every order is checked, packed, and handed over to our courier partner with care so your jewellery reaches you in good condition.

By placing an order on our website, you agree to the shipping terms mentioned below.

Order Processing

Once your order is placed, our team will review and process it.

Orders are usually processed after order confirmation through website checkout, phone, SMS, WhatsApp, or email where required.

For Cash on Delivery orders, we may contact you through phone or WhatsApp to confirm your order before dispatch.

Please make sure your name, phone number, address, and order details are correct at the time of placing the order.

Delivery Timeline

We aim to deliver orders within the estimated delivery timeline shared on our website or by our customer support team.

Delivery timelines may vary depending on your location, courier service, public holidays, weather conditions, high order volume, or other circumstances beyond our control.

Estimated delivery timelines are not guaranteed and may change due to courier or logistics delays.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout or communicated before order confirmation.

Shipping charges may vary depending on location, order value, courier service, or promotional offers.

Delivery charges are non-refundable unless the mistake was from our side.

Delivery Areas

We deliver to serviceable areas within Pakistan through courier and logistics partners.

Some remote areas may take longer to deliver or may not be serviceable by our courier partners.

If your area is not serviceable, our team may contact you for an alternative address or order cancellation.

Cash on Delivery Orders

For Cash on Delivery orders, please make sure someone is available at the provided address to receive the parcel and make payment.

Repeated refusal, fake orders, unreachable numbers, or incorrect addresses may result in future order restrictions.

Houses of Maher reserves the right to cancel Cash on Delivery orders if the order cannot be confirmed or appears suspicious.

Incorrect Address or Contact Information

Customers are responsible for providing complete and accurate delivery details.

Houses of Maher is not responsible for delivery delays or failed deliveries caused by:

● Incorrect address
● Incomplete address
● Wrong phone number
● Unreachable contact number
● Customer not available at the delivery address
● Refusal to receive the parcel

If a parcel is returned due to incorrect information or customer unavailability, additional delivery charges may apply for reshipment.

Courier Delays

Once an order is dispatched, delivery is handled by the courier or logistics company.

Houses of Maher is not responsible for delays caused by courier companies, weather conditions, strikes, public holidays, route issues, natural disasters, government restrictions, or any situation outside our reasonable control.

However, our support team will assist you where possible in tracking or resolving delivery-related issues.

Order Tracking

Once your order is dispatched, tracking details may be shared with you through SMS, WhatsApp, email, or customer support.

Tracking updates depend on the courier company and may take some time to appear in the courier system.

Damaged, Wrong, or Incomplete Delivery

If you receive a damaged, incorrect, or incomplete item, please contact us within 7 days of delivery.

To process your claim, you may be required to share:

● Order number
● Clear photos of the item
● Clear unboxing video
● Photos of the packaging
● Details of the issue

Claims without proper proof may not be accepted.

Please do not dispose of the packaging until your issue is reviewed by our support team.

Failed Delivery or Returned Parcel

If delivery fails due to customer unavailability, wrong address, unreachable phone number, or refusal to receive the parcel, the order may be returned to us.

In such cases, Houses of Maher may cancel the order or charge additional shipping fees for resending the parcel.